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Last updated: 18 June 2026
These Terms of Service (the “Terms”) are a binding agreement between Grasp Research AB, a company incorporated in Sweden, reg. no. 559260-0992, with registered address Östermalmsgatan 87A, 114 59 Stockholm, Sweden (“Grasp”, “we”, “us”, “our”), and the individual or entity that accesses or uses the Service (“Customer”, “you”, “your”).
By (a) clicking “I accept” (or similar), (b) signing or otherwise agreeing to an Order Form that references these Terms, or (c) accessing or using the Service, you agree to these Terms. If you accept on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” and “Customer” refer to that organisation. If you do not agree, do not access or use the Service.
2.1 The Service. Grasp will make the Service available to you as described in the applicable Order Form and Documentation, including access to the AI Assistant through a chat interface and, where ordered, APIs and integrations. Grasp will perform the Service in a professional manner, with the skill and care reasonably expected of a well-reputed company in the industry, using suitably qualified personnel.
2.2 Grant of rights. Subject to your payment of the Fees and compliance with these Terms, Grasp grants you and your Authorized Users, during the Service Term, a non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business purposes.
2.3 Authorized Users and accounts. Only Authorized Users provisioned with credentials may access the Service. You are responsible for: (a) maintaining the confidentiality of credentials; (b) all activity under your account and your Authorized Users’ accounts; and (c) using reasonable measures to prevent unauthorised access. You will notify Grasp promptly at security@grasp-ai.com of any known or suspected unauthorised access or use.
2.4 Service changes. Grasp continuously develops the Service and may update, change, or discontinue features from time to time, provided that Grasp will not materially degrade the core functionality of the Service during a paid Service Term. Grasp will give reasonable advance notice of scheduled maintenance and will endeavour to schedule it outside normal working hours.
2.5 Suspension. Grasp may suspend or limit access to the Service, in whole or in part, where (a) your use poses a security risk or may harm Grasp, its customers, or third parties; (b) your use violates Section 4 (Acceptable Use); or (c) required by law. Grasp will notify you as soon as reasonably practicable and will limit any suspension to the extent and duration reasonably necessary.
3.1 How the AI Assistant works. The Service uses artificial-intelligence and machine-learning technologies, including models provided by third-party model providers engaged as subprocessors, to generate Outputs from Inputs and from information drawn from public and licensed sources.
3.2 Nature of Outputs. You acknowledge that, given the nature of machine learning: Outputs may be inaccurate, incomplete, outdated, or otherwise not fit for your intended purpose, and should be independently reviewed and verified before you rely on them; Outputs are generated probabilistically and may not be unique — Grasp may generate the same or similar Outputs for other customers; and Outputs are not guaranteed to be original or non-infringing.
3.3 No professional advice. The Service and the Outputs are provided for informational purposes only and do not constitute investment, financial, legal, tax, accounting, or other regulated professional advice, and are not a recommendation, offer, or solicitation to buy, sell, or hold any security or to enter into any transaction. Nothing in the Service or the Outputs creates an advisory, fiduciary, or brokerage relationship between you and Grasp, addresses the investment objectives or financial situation of any particular person, or constitutes a transaction in securities for the account of others. You are solely responsible for any decision made, and any action taken, on the basis of the Service or Outputs, and you should obtain independent professional advice where appropriate.
3.4 Your responsibility. You are responsible for your Inputs, for evaluating Outputs (including by applying appropriate human review), and for ensuring that your use of Outputs complies with applicable law and any third-party rights.
3.5 Model training. Grasp will not use your Inputs, Outputs, or other Customer Data to train, fine-tune, or improve any generally available artificial-intelligence or machine-learning models, whether Grasp’s own or those of third parties, except (a) to the extent you expressly opt in, or (b) in the form of Aggregated Data as permitted under Section 6.5.
You will not, and will not permit any Authorized User or third party to:
5.1 Availability. Grasp will use commercially reasonable efforts to make the Service available 24 hours a day, 7 days a week, except for planned maintenance and circumstances beyond Grasp’s reasonable control.
5.2 Exclusions. Grasp is not responsible for unavailability caused by (a) your acts, omissions, or use of the Service contrary to these Terms or Grasp’s instructions; (b) failure or unavailability of internet, cloud, or other third-party infrastructure; or (c) external attacks, despite Grasp applying industry-standard protection.
5.3 Support. You may contact Grasp support at support@grasp-ai.com. Grasp’s team is based in the Central European Time zone; response times are targets, not guarantees, unless otherwise stated in an Order Form or SLA.
6.1 Ownership. As between the parties, you own and retain all right, title, and interest in and to Customer Data. Grasp acquires no rights in Customer Data except the limited rights granted in this Section.
6.2 Licence to operate the Service. You grant Grasp a limited, non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, display, and otherwise use Customer Data solely to: (a) provide, maintain, secure, and support the Service; (b) generate Outputs and Deliverables for you; (c) prevent or address technical or security issues and enforce these Terms; and (d) comply with law. Grasp may grant subprocessors the rights necessary to provide the Service on Grasp’s behalf, subject to the DPA. This licence is limited to the purposes above and ends when the relevant Customer Data is deleted in accordance with Section 11, except for backups retained for a limited period or as required by law.
6.3 No training on Customer Data. Grasp will not use Customer Data (including Inputs and Outputs) to train, fine-tune, or improve generally available AI/ML models, except as expressly permitted in Section 3.5.
6.4 Your responsibilities. You represent and warrant that you have all rights, consents, and lawful bases necessary to provide Customer Data to the Service and to authorise Grasp’s processing under these Terms and the DPA. Grasp does not monitor whether Customer Data is lawfully provided. You are responsible for maintaining your own copies of Customer Data and Deliverables.
6.5 Aggregated Data. Grasp may generate and use Aggregated Data (including usage, analytics, and log data) to operate, secure, analyse, and improve Grasp’s services, provided that Aggregated Data does not identify you, any individual, or your Confidential Information and is not used in a way that reconstructs Customer Data.
6.6 Data protection. Where Grasp processes personal data on your behalf in providing the Service, it does so as a processor in accordance with the DPA, which is incorporated into these Terms and includes, where applicable, the EU Standard Contractual Clauses (and UK addendum) for restricted international transfers. The DPA is entered into as part of or referenced by the Order Form, or is available on request. Grasp’s processing of personal data is also described in the Privacy Policy at grasp-ai.com/privacy-policy. The DPA prevails over these Terms with respect to the processing of personal data.
6.7 Subprocessors. Grasp uses third-party subprocessors (including cloud-hosting and AI model providers) to help provide the Service. A current list of subprocessors is available at trust.grasp-ai.com/subprocessors. Grasp will notify you of changes to its subprocessors as set out in the DPA.
6.8 Deliverables. Subject to your payment of all applicable Fees, Grasp assigns to you all of Grasp’s right, title, and interest in the Deliverables, to the extent of the rights Grasp holds in them. Deliverables exclude the underlying Service and any Grasp or third-party pre-existing or general materials.
7.1 Security programme. Grasp maintains an information-security programme with administrative, technical, and organisational measures designed to protect Customer Data, aligned with SOC 2 and ISO/IEC 27001:2022. Measures include encryption of data in transit and at rest, access controls, logging and monitoring, and a documented incident-response process.
7.2 Trust Center. Grasp’s current certifications and reports (including SOC 2 Type II and ISO/IEC 27001:2022) are available, subject to access conditions, via the Trust Center at trust.grasp-ai.com.
7.3 Incident notification. Grasp will notify you of a personal-data breach affecting your Customer Data in accordance with the DPA and applicable law, and will provide reasonable assistance with your related obligations.
7.4 Your security responsibilities. You are responsible for configuring access appropriately, safeguarding credentials, managing your Authorized Users, and not introducing vulnerabilities or unlawful content through your use of the Service.
8.1 Fees. You will pay the Fees set out in the Order Form. Fees are exclusive of VAT and other taxes and charges, which you are responsible for (other than taxes on Grasp’s income).
8.2 Invoicing. Unless the Order Form states otherwise, the Service is invoiced in advance for each Service Term, with payment due within thirty (30) days of the invoice date.
8.3 Renewal pricing. Renewal pricing is as set out in the Order Form. Grasp may change the Fees for any renewal term with prior written notice to you at least thirty (30) days before the renewal term begins. Discounts or promotional pricing applied to the initial term do not carry over to renewals.
8.4 Invoice objections. You must raise any invoice objection in writing within twenty (20) business days of the invoice date. You will pay any undisputed amounts by the due date.
8.5 Late payment. If you fail to pay by the due date, Grasp may charge reminder and collection costs and late-payment interest under the Swedish Interest Act (1975:635) (Sw. Räntelagen) on the outstanding amount until paid in full, and may suspend the Service in accordance with Section 2.5.
9.1 Grasp IP. Grasp and its licensors own and retain all Intellectual Property Rights in and to the Service and all derivatives, enhancements, and improvements of it. Except for the limited rights expressly granted in these Terms, no rights in the Service are transferred to you.
9.2 Feedback. If you provide suggestions, ideas, or feedback about the Service (“Feedback”), Grasp may use it without restriction or obligation to you. Feedback is not Customer Data or Confidential Information.
10.1 Obligations. Each party (as “Receiving Party”) will, during the Service Term and for five (5) years after termination, protect the other party’s (“Disclosing Party’s”) Confidential Information with at least reasonable care, use it only to perform under these Terms, and not disclose it to third parties except to its personnel, advisers, and subprocessors who need to know and are bound by confidentiality obligations.
10.2 Definition and exceptions. “Confidential Information” means information of any nature disclosed by the Disclosing Party, whether or not documented, except information that: (i) was lawfully known to the Receiving Party without confidentiality obligation before disclosure; (ii) is or becomes public other than through the Receiving Party’s breach; (iii) is lawfully received from a third party without confidentiality obligation; or (iv) is independently developed by the Receiving Party without use of the Confidential Information.
10.3 Compelled disclosure. The Receiving Party may disclose Confidential Information to the extent required by law or court order, provided it gives reasonable prior notice where legally permitted.
10.4 Survival. This Section 10 survives termination.
11.1 Term and renewal. These Terms apply for the Service Term. Unless the Order Form states otherwise, the Service Term automatically renews for successive twelve (12) month periods unless either party gives notice of non-renewal at least one (1) month before the end of the then-current term. For online/self-serve subscriptions, the term, renewal, and cancellation are as presented at sign-up.
11.2 Termination for cause. Either party may terminate immediately if the other party: (a) commits a material breach and fails to cure within thirty (30) business days of written notice; or (b) becomes insolvent, enters liquidation, or becomes bankrupt.
11.3 Effect of termination. On termination or expiry: (a) your right to access the Service ends and you will cease using it; (b) all Fees accrued up to termination remain payable, and Grasp may invoice them within ten (10) business days; and (c) for a period of thirty (30) days you may export Customer Data and Deliverables through the Service’s standard functionality, after which Grasp may delete them. Grasp will delete or return personal data in accordance with the DPA. Backups are deleted on Grasp’s standard cycle.
11.4 Survival. Sections 1, 3.2–3.4, 6.1, 6.4, 8 (for amounts accrued), 9, 10, 11.3–11.4, 12–14, and 16 survive termination.
12.1 Mutual. Each party warrants that it has the authority to enter into these Terms.
12.2 Disclaimer. Except as expressly stated in these Terms, the Service, Outputs, and Deliverables are provided “as is” and “as available”, and Grasp disclaims all other warranties, express or implied, including warranties of accuracy, completeness, uptime, merchantability, fitness for a particular purpose, and non-infringement. Grasp draws on public and licensed sources believed to be reliable but does not warrant that the Service or Outputs are error-free or complete, and assumes that information you provide is accurate and complete.
13.1 By Grasp. Grasp will defend you against third-party claims alleging that the Service, as provided by Grasp and used in accordance with these Terms, infringes that third party’s Intellectual Property Rights, and will indemnify you for amounts finally awarded or settled. This does not apply to claims arising from Customer Data, your Inputs, use of the Service in breach of these Terms, combination with non-Grasp products, or modifications not made by Grasp. If the Service is or may be subject to such a claim, Grasp may, at its option, procure the right to continue use, modify or replace the affected part, or terminate the affected Service and refund prepaid, unused Fees.
13.2 By Customer. You will defend Grasp against third-party claims arising from Customer Data, your Inputs, or your use of the Service in breach of these Terms or applicable law, and will indemnify Grasp for amounts finally awarded or settled.
13.3 Procedure. The indemnified party will promptly notify the indemnifying party of the claim, give it sole control of the defence and settlement (provided no settlement imposes non-financial obligations or admissions on the indemnified party without consent), and provide reasonable cooperation.
14.1 Exclusion of indirect damages. Neither party is liable for indirect or consequential losses, including lost profits, lost revenue, diminished production, cost of substitute services, or loss of data, however arising.
14.2 Cap. Each party’s total aggregate liability arising out of or relating to these Terms will not exceed the total Fees paid or payable by you for the Service in the six (6) months preceding the event giving rise to the liability.
14.3 Exceptions. The exclusions and cap in Sections 14.1–14.2 do not apply to: (a) your payment obligations; (b) either party’s liability for willful misconduct or gross negligence; (c) breach of Section 9 (Intellectual Property) or Section 10 (Confidentiality); (d) the indemnification obligations in Section 13; or (e) liability that cannot be limited or excluded under applicable law.
Grasp may offer trial, evaluation, free, or beta features (“Trial/Beta Offerings”). Trial/Beta Offerings are provided “as is”, without warranties or indemnities, may be modified or discontinued at any time, and may have additional terms presented at activation. Grasp may delete Trial/Beta data after the trial period. Sections 12–14 apply to Trial/Beta Offerings, and Grasp’s aggregate liability for them will not exceed EUR 100.
16.1 Order of precedence. In the event of conflict, the following order controls: (1) the Order Form; (2) the DPA (for personal-data processing); (3) these Terms; and (4) Documentation and policies referenced herein.
16.2 Publicity. Grasp may identify you as a customer and use your name and logo in customer lists and marketing only with your prior written consent, which you may revoke at any time.
16.3 Export controls and sanctions. Each party will comply with applicable export-control and economic-sanctions laws (including those of the EU, the UN, the UK, and the US). You represent that you and your Authorized Users are not located in, or ordinarily resident in, an embargoed or restricted jurisdiction, and are not on any applicable denied- or restricted-party list, and you will not use the Service in violation of such laws.
16.4 Notices. Notices must be in writing and may be given by email — to you at the address associated with your account, and to Grasp at support@grasp-ai.com — and are deemed received on the next business day. Notices of termination or legal claims must reference this Section.
16.5 Changes to these Terms. Grasp may update these Terms from time to time and will update the “Last updated” date. For material changes, Grasp will give reasonable advance notice (e.g., by email or in-product notice). Changes take effect on renewal or, for non-material changes, on posting. Your continued use after changes take effect constitutes acceptance.
16.6 Assignment. You may not assign or transfer these Terms without Grasp’s prior written consent. Grasp may assign to an affiliate or in connection with a merger, acquisition, or sale of assets. These Terms bind permitted successors and assigns.
16.7 Entire agreement; waiver; severability. These Terms (with the Order Form, DPA, and referenced Documentation) are the entire agreement and supersede prior agreements on the subject matter. No waiver is effective unless in writing and signed by the waiving party. If any provision is held invalid, the remaining provisions remain in effect.
16.8 Amendments. Except for changes made under Section 16.5, any amendment must be in writing and agreed by both parties.
16.9 Force majeure. Except for payment obligations accrued before the event, neither party is liable for delay or failure caused by events beyond its reasonable control (including fire, flood, war, strike, embargo, governmental action, or failure of third-party infrastructure). Performance is suspended for the duration of the event.
16.10 Governing law and disputes. These Terms are governed by the substantive law of Sweden. The parties will first attempt to resolve any dispute through good-faith consultation. Failing resolution within a reasonable time, any dispute arising out of or in connection with these Terms, including their breach, termination, or invalidity, will be finally settled by arbitration under the Rules of the Arbitration Institute of the Stockholm Chamber of Commerce (SCC). The seat of arbitration is Stockholm and the proceedings are conducted in English, unless the parties agree otherwise.
Support and legal notices: support@grasp-ai.com
Security / unauthorised-access reports: security@grasp-ai.com
Privacy: privacy@grasp-ai.com
Grasp Research AB · org.nr 559260-0992 · Östermalmsgatan 87A, 114 59 Stockholm, Sweden
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